Terms & Conditions

Effective Date: 1st June 2025

Please read this quick summary before placing your order. By using our site or ordering from us, you’re agreeing to our full Terms & Conditions set out below.

Weekly Cut-Off: Orders (including subscription changes or cancellations) must be made by Tuesday 11:59pm AWST.
Subscription = Ongoing: Subscribing means we deliver every week until you cancel or pause before the cut-off.
One-Off Orders: Can’t be cancelled after the Tuesday cut-off. Minimum order is 5 lunch packs.
Payment Issues: If your payment fails, we’ll try again. If it still fails, we may recover the amount via a third party.
Food Safety & Allergens: All meals are made in a licensed kitchen and are nut-free. However, we do not cater to other allergen-friendly or special dietary requirements and cannot guarantee meals are free from traces of other allergens.
Delivery Problems: You must report any delivery issues within 24 hours, with photos and your order number. If not, no replacement or refund.
ATL (Authority to Leave): Risk and ownership transfers to you once we deliver to your address or leave it as per your instructions.

Welcome to www.lunchbuddi.com.au (Site).

This Site is owned and operated by Lunch Buddi Pty Ltd ABN 32 678 888 590 trading as Lunch Buddi (referred to in these terms as “we”, “us”, and “our”). Please take the time to read the terms of use that are applicable to your use and enjoyment of this Site and the content made available to you via this Site and our social media channels, as well as your purchase of any products from our online store (“Terms”). These Terms, together with our Privacy Policy, apply to all Site visitors, subscribers, customers, and other users of our Site (“user”, “you” and “your”).

1. ACCEPTANCE OF TERMS

By purchasing any goods, accessing and using this Site, our social media channels and any other materials made available to you on this Site, you are taken to accept our Terms. In doing so, you warrant that you:

- are over 18 years of age and have the legal capacity to enter into a legally binding contract;

- have read and accepted these Terms; and

- will comply with these Terms.

2. CHANGES TO THESE TERMS

We reserve the right to change or modify these Terms at any time consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site. If at any time you choose not to accept these Terms, you should not access our Site.

Your continued use of this Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you. If you’re uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.

3. INTELLECTUAL PROPERTY

Our Site contains intellectual property owned by us, and/or by third parties that license the content to us (“Third Party Licensed Intellectual Property”), including, without limitation, products, trade marks, copyrights, proprietary information, designs, patents, business names, logos, images, designs, copy, videos, audio files, graphics, other files, and software (“Content”). Your use of and access to our Site and its Content does not grant or transfer any rights, title or interest in it to you.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever our Site or its Content in whole or in part without our prior written consent. We reserve the right to immediately revoke your access to our Site and its Content, without refund, if you are found to be violating these Terms.

4. LINKS TO OTHER WEBSITES

Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way endorse, control or approve of, nor are we responsible for, the content on those sites. It’s up to you to decide if those sites and their content are suitable for you.

5. PRIVACY

These Terms also include our Privacy Policy which sets out how we use your personal information, which can be accessed here. By using this Site, you consent to the processing described in the Privacy Policy and warrant that all data provided by you is accurate.

6. CREATING AN ACCOUNT

To place an order or manage a subscription, you may need to create an account. You must provide accurate and complete information including your name, delivery address, email address, and phone number. You must be at least 18 years old to register.

You’re responsible for maintaining the accuracy of your account details and for keeping your login credentials secure. Any activity on your account, including orders placed or changes made, is your responsibility.

Please notify us immediately if you suspect any unauthorised use of your account.

We reserve the right to suspend or cancel your account at our discretion if:

you breach these Terms or any applicable law,
your activity affects our ability to deliver services, or
your conduct negatively impacts our business or reputation.

7. PRICES AND PAYMENT

Pricing

All prices are in Australian Dollars (AUD) and are inclusive of any Australian Goods Tax (GST) (as applicable). The prices indicated on our Site may change at any time without advance notice to you. The amount charged to you will be the price in force at the time your order is placed.

We reserve the right to modify or discontinue any product without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of any product.

Product availability

We may cancel an order and provide a full refund in the event that a product has been discontinued or we do not have the stock available.

Discounts and Promotions

We may from time to time provide discounted products. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a minimum or maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.

Payment methods

We offer visitors who want to purchase from our Site the option to pay for the products by credit card or such other method of payment as provided at checkout. You acknowledge and agree to make timely and full payments to us for the products purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products.

Failed payments and debt recovery

If your payment fails, we may attempt to process it again via the same or alternative nominated payment method. We reserve the right to recover any outstanding amounts, including via third-party collection services if necessary. You may also be responsible for any additional fees incurred as a result of failed or late payments.

Fraudulent or unauthorised orders

We reserve the right to cancel any order where we suspect that there is fraud or other types of illegal or unauthorised activity.

8. SUBSCRIPTION, ONE-OFF ORDERS & CUT-OFFS

We offer two ordering options:

One-off purchases (minimum 5 lunch packs per order)
Weekly recurring subscriptions

Subscription Orders

When you subscribe, you agree to receive weekly deliveries and to be automatically charged using your nominated payment method (e.g. Stripe or PayPal). You authorise us to process recurring payments without additional approval, and it is your responsibility to keep your payment and billing details up to date.

You may pause, modify, or cancel your subscription via your Lunch Buddi account at any time. However, to avoid being charged for the next delivery, changes must be made before the weekly cut-off: Tuesday at 11:59pm AWST.

⚠️ Important: Cancelling your subscription does not automatically cancel your first order.
If you wish to cancel your first order, you must contact us before the cut-off time. Orders already processed cannot be cancelled or refunded.

Failed payments may result in suspension or cancellation of your subscription, and any outstanding balances may be recovered via your nominated payment method or a third-party collection process.

We may cancel your subscription at any time, at our reasonable discretion, and are not required to provide reasons for doing so.

One-Off Orders

One-off purchases must meet the minimum quantity of 5 lunch packs per order. Once placed, orders are final and cannot be changed or cancelled after the weekly cut-off.

All order deadlines are based on Tuesday 11:59pm AWST, regardless of your selected delivery day.

9. RETURNS & REFUND POLICY

Due to the perishable nature of our products, we do not accept returns or offer refunds for change of mind, order errors, or personal preferences (including whether your child liked the food).

We will only offer a refund or credit:

where required under the Australian Consumer Law, such as where a product is damaged, spoiled, or not delivered as promised;
and only if you notify us of the issue within 24 hours of delivery, including photo evidence and a description of the problem.

For more detail, please see our Return and Refund Policy.

10. DELIVERY POLICY

Deliveries are managed in accordance with our Delivery Policy. Please review it carefully when placing your order.

If your order arrives in unsatisfactory condition (e.g. damaged packaging, missing items, or spoilage), you must notify us within 24 hours of delivery by emailing [insert email] and including:

your order number,
a clear description of the issue,
supporting photo evidence.

Please ensure delivery details are accurate. We do not offer refunds for orders delivered to incorrect or incomplete addresses.

Risk and ownership of the products passes to you once delivered to your nominated address or as per your Authority To Leave instructions. Title to the products (ownership) passes to you only once full payment has been received. Until payment is received in full, we retain ownership of the products.

We reserve the right to refuse refund or replacement requests made outside this 24-hour window.

11. ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES

You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Site, including but not limited to any consent you provide to receive communications from us by means of electronic transmission.

You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means, your agreement will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

12. INFORMATION AND ADVICE

Any content provided on our Site, including blog posts, product descriptions, or general information, is intended for informational purposes only. It is not a substitute for professional dietary, medical, or nutritional advice tailored to your personal circumstances.

While our meals are dietitian-approved and created with care, we make no guarantees that they are suitable for every individual, especially those with specific dietary requirements or medical conditions. You are responsible for reviewing all ingredients and assessing the suitability of our products before consumption.

We reserve the right to refuse or cancel an order if we reasonably believe that our products may not be appropriate for you.

13. PRODUCTS

Our lunch packs are designed for immediate consumption or refrigeration and are clearly labelled with a 'best before' date. You agree to store and handle all products in line with the storage instructions provided to ensure food quality and safety.

All products are intended for personal use only. Resale, redistribution, or commercial use is strictly prohibited.

While we aim for consistency in our product offerings, the exact contents of each Lunch Buddi pack may vary based on seasonal availability and menu rotation. Photos and sample menus on our website are for illustrative purposes only.

We do not offer a warranty for food products. However, if you receive an item that is not up to standard, please refer to the Delivery Issues section for how to report it within 24 hours.

14. FOOD SAFETY AND ALLERGEN INFORMATION

All meals are prepared in a licensed commercial kitchen that complies with strict food safety and hygiene standards.

Lunch Buddi is a nut-free kitchen. However, we do not cater to other allergen-free, food intolerance, or special dietary requirements, and meals may contain or come into contact with common allergens including, but not limited to: gluten, dairy, eggs, soy, and sesame.

While we take reasonable precautions to reduce risk, cross-contamination is still possible, and we do not guarantee meals are allergen-free.

It is your responsibility to assess suitability before ordering. Lunch Buddi is not liable for allergic reactions, intolerances, or other adverse effects arising from consumption of our products. Please consult a medical professional if you are unsure about any ingredient.

15. STORAGE AND HANDLING

To maintain freshness, meals should be refrigerated immediately upon delivery and consumed by the 'best before' date shown on each pack. We recommend following any additional handling instructions included with the product.

16. FEEDBACK, COMPLAINTS AND DISPUTES

Feedback and Complaints Process

We are committed to ensuring your satisfaction with our products and services. If you encounter any issues or have concerns about your order, please contact us immediately so we can work to resolve them as quickly as possible. Should an issue not be resolved to your satisfaction while interacting with our customer service team, please follow this process:

your name;
your email address;
Your order number;
details of your concern or complaint; and
details of what you would like us to do to resolve the matter.
Acknowledgement

We will acknowledge your complaint within 3 business days.
Resolution Timeline
We aim to resolve all complaints within [14] business days. If resolution within this timeframe is not possible, we will inform you and provide a clear explanation and an expected timeline for resolution.
Non-Disparagement
Both parties agree to refrain from publicly disparaging each other, including but not limited to posting negative feedback on social media or online review platforms, during and after the term of their agreement. Any dissatisfaction should be addressed through the dispute resolution procedure outlined in these terms.
If a party violates this non-disparagement agreement, the other party has the following options, at their discretion:

Initiate a dispute resolution process to amicably settle the disagreement; or
Pursue legal action to seek remedies, including but not limited to injunctive relief and damages, in accordance with applicable laws.
This ensures that any disputes are handled in a manner that respects these Terms and the rights of both parties.
Mediation

Where a dispute cannot be resolved, it will be submitted for mediation in accordance with The Arbitrators and Mediators Australian Mediation and Conciliation Rules. Should the dispute be unable to be resolved at mediation, you agree to submit to the exclusive jurisdiction of the courts of the State or Territory where we are located.

18. SUBMITTING CONTENT TO SITE AND SOCIAL MEDIA

We always appreciate interaction on our social media channels and feedback about our Site and our products. You may be invited to submit a review after you have made a purchase, or you can comment on our blog or interact with us via our social media channels. We love to hear from you!

Where you do decide to submit such feedback, comments or content, you:

- warrant that you are the sole author and owner of the intellectual property and any other rights in that content (or have the right to use that content with appropriate consents and permissions);

- give us permission to post or otherwise use that feedback on our social media or other channels;

- waive any and all existing and future moral rights (as defined in the Copyright Act 1968 (Cth)) in the content you provide us with;

- warrant that the content does not violate these Terms; and

- warrant that you are at least 18 years old.

We reserve the right to remove a review or comment if it:

- contains libelous or otherwise unlawful, abusive or obscene material;

- attacks our employees or another contributor;

- contains material that discloses your personal information; or

- is unrelated to the post or content that you have reviewed or commented on.

Our Site and social media channels may feature user reviews of the products as well as blogs by guest bloggers. These reviews and the content of the guest blogs in no way represent our views or opinions, but are the sole product of their creator. We disclaim all liability with respect to any content submitted by any user or guest blogger.

19. COMPETITION

We may from time to time run competitions through our Site and/or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition.

20. TESTIMONIALS

On our Site, we present real life examples of and insights into other people’s experiences for illustrative purposes only. Any results personally achieved are due to the individuals’ unique situations. These testimonials demonstrate what can be possible, but are not intended to represent or guarantee that any current or future customers will achieve the same or similar results.

21. PROHIBITED USE

In addition to any other prohibitions, you must not, under any circumstances:

use our Site or its content for any unlawful purpose, including to solicit others to perform or participate in any unlawful acts or violate any international, federal, or state regulations, rules, laws, or local ordinances;
attempt to change, remove, deface, hack or otherwise interfere with this Site or any material or content displayed on our Site;
hack into any aspect of the Site, corrupt data, or cause annoyance to other users;
infringe upon the rights of any person's proprietary rights;
send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
attempt to affect the performance or functionality of any computer facilities of or accessed through this Site.

22. WARRANTIES AND DISCLAIMERS - WEBSITE

This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by law we make no representations or warranties about our Site and/or our products or services including that:

they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;
access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or
there is no possibility of failure to store communications or other data.

We make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Additionally, we do not warrant or make any representations regarding the accuracy, likely results, or reliability of the use of the materials on our Site or otherwise relating to such materials or on any sites linked to this Site.

23. PRODUCT DISCLAIMERS AND LIMITATIONS

To the fullest extent permitted by law, we do not make any guarantees or warranties (express or implied) in relation to our food products, including but not limited to:

fitness for a particular dietary need or medical condition;
allergen-free preparation or outcomes;
suitability for individual preferences or consumption by children;
shelf life or product quality once delivered, if not stored correctly.

You acknowledge that product variation may occur and that all consumption is at your own risk. We are not liable for any adverse effects, including allergic reactions, resulting from the use or misuse of our products.

This disclaimer should be read in conjunction with our sections on Information and Advice, Food Safety and Allergen Information, and Delivery Issues.

25. LIMITATION AND LIABILITY

To the fullest extent permitted by applicable laws, in no event are we responsible for any losses or expenses, however arising, including, without limitation, any direct, indirect and/or present, unascertained, future or contingent loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and/or our products, your inability to access our Site, interruption or outage of our Site or any inaccurate, incomplete or out-of-date content provided on our Site. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

26. OUR RIGHT TO BE INDEMNIFIED BY YOU

To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of this Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.

27. FORCE MAJEURE – EVENTS OUTSIDE OUR CONTROL

We are not responsible for any failure to perform or delay in fulfilling our obligations where that failure or delay is caused by events beyond our reasonable control.

This includes (but is not limited to):

natural disasters or extreme weather
fires, floods, or power outages
government restrictions or pandemics
courier delays, strikes, or transport disruptions
supplier shortages or kitchen shutdowns

If a Force Majeure Event affects the delivery of your order, we will do our best to notify you as soon as reasonably possible and make alternative arrangements if we can.

28. BREACH AND TERMINATION

The agreement constituted between us by your use of our Site may be terminated where you breach any provision of these Terms, or at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access our Site.

29. SEVERABILITY

If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, said provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.

30. CEASING OUR WEBSITE

We have the right to discontinue this Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

31. ASSIGNMENT

We are permitted to assign or otherwise transfer our rights and/or obligations under these Terms without any notification or consent required. However, you are not permitted to assign or otherwise transfer your rights and/or obligations under these Terms.

32. ENTIRE AGREEMENT

These Terms (together with our Privacy Policy) constitute the entire understanding and agreement between us and you in relation to your use of this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, respect to this Site and your use of this Site.

33. GOVERNING LAW AND JURISDICTION

All Terms shall be construed in accordance with and governed in all respects by the laws of Western Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as efficiently and cost-effectively as possible. Where a dispute cannot be resolved, you agree to submit to the exclusive jurisdiction of the courts of Western Australia.