Delivery Policy
Our Delivery Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
ORDER CUT-OFF & DELIVERY SCHEDULE
All orders must be placed by Tuesday at 11:59pm AWST to be included in the upcoming weekend’s delivery round.
i. Deliveries are made once per week on Saturday or Sunday, depending on your location.
ii. You’ll receive a text message with real-time tracking when your order is out for delivery and a confirmation SMS once it’s been delivered.
You acknowledge that delivery days and time windows may occasionally need to change due to operational reasons (e.g. public holidays, demand, weather or logistics issues). If this happens, we will notify you as soon as reasonably practicable.
DELIVERY AREA & RESTRICTIONS
We currently deliver to most Perth metro areas.
Not sure if we deliver to your location? Contact us at info@lunchbuddi.com.au before placing your order.
If your delivery address is outside our zone, we may cancel the order and issue a refund.
DELIVERY METHOD & PACKAGING
All meals are delivered fresh, not frozen, and packed in insulated recyclable boxes with gel ice packs to keep
everything chilled. Meals are delivered via refrigerated vehicles for maximum freshness and food safety.
To maintain quality, meals should be refrigerated immediately upon delivery.
AUTHORITY TO LEAVE
By placing an order, you give authority to leave your box unattended at your nominated address if no one is home. Our drivers will aim to leave your box in a safe, shaded, and covered location, using reasonable discretion.
Once delivery is confirmed (via SMS), risk and responsibility for your meals passes to you. We are not liable for:
iii. Theft or damage after delivery
iv. Spoilage due to failure to refrigerate promptly
v. Incorrect or incomplete delivery details provided at checkout
If your location is not suitable for unattended delivery (e.g. apartment complexes or unsecured areas), consider using a work address. Be sure to include level, company name, and access instructions to avoid failed delivery.
DELIVERY FEES
vi. FREE delivery on orders of $85 or more (minimum 5 lunch packs)
vii. A $10 delivery fee applies to orders under $85
DELIVERY ISSUES
If there is a problem with your delivery (e.g. missing, damaged, or spoiled items), you must notify us within 24 hours of delivery.
Email: info@lunchbuddi.com.au
Please include your order number, a description of the issue, and supporting photos.
We do not offer refunds or replacements for issues raised outside this 24-hour window.
DELIVERY FAILURE DUE TO INCORRECT ADDRESS
It is your responsibility to ensure the delivery address and access instructions provided at checkout are accurate and complete. If your delivery fails due to incorrect or unsafe delivery details, you must contact us within 1 hour of the failed delivery SMS to request same-day redelivery.
Redelivery is:
Subject to availability
Only possible the same day, due to the perishable nature of our meals
If redelivery is not possible, your order may be forfeited without refund.
We recommend:
Using a work address if home access is unreliable
Including unit numbers, access codes, and specific instructions
Being available to retrieve your meals promptly after delivery
If you have questions about your order or delivery, contact our team at info@lunchbuddi.com.au
We’re here to help!
REDELIVERY CHARGES
If your order is undeliverable due to an incorrect or incomplete address, we may offer same-day redelivery, but only if:
viii. You notify us within 1 hour of the failed delivery notification, and
ix. It is operationally feasible (e.g. the delivery driver is still in the area)
Redelivery is not guaranteed and is subject to availability.
Fees apply:
$12 for standard redelivery
$20 for express redelivery (if available)
⚠️ Due to the perishable nature of our meals, if redelivery is not possible within the same day, your order will be
forfeited without refund.
TRACKING &NOTIFICATIONS
You’ll receive:
i. An SMS with tracking once your delivery is on the way
ii. A second SMS confirming delivery once your order has been dropped off
Please allow a short time for tracking links to activate after dispatch.
LOST OR DAMAGED ITEMS
If your order is missing, damaged, or spoiled, contact us within 24 hours of delivery with your order number and clear photos. We’ll assess the issue and may offer a replacement or credit (at our discretion and subject to the Australian Consumer Law).
RETURNS & REFUNDS
We don’t offer change-of-mind returns or refunds. However, you’re protected by Australian Consumer Law. For full details, see our Returns & Refunds Policy.
CUSTOMER SUPPORT
Have a question or issue with your deliver? Contact our customer support team at info@lunchbuddi.com.au.
POLICY UPDATES
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.
Thank you for choosing Lunch Buddi!